Help Centre

Click the "Get Started" button at the top of any page. You'll need to provide your email, create a password, and complete our KYC verification process by submitting identification documents. The entire process typically takes 10-15 minutes, and verification is usually completed within 24 hours.

You'll need a government-issued photo ID (passport, driver's license, or national ID card), proof of address (utility bill or bank statement dated within the last 3 months), and a selfie for identity verification. All documents should be clear, legible, and in color.

The minimum investment varies by product: Corporate Bonds start at $1,000, Public Stocks have no minimum, REITs start at $500, and Vested Stocks typically require $5,000 to $50,000 depending on the opportunity.

Log into your account and navigate to the "Deposit" section. You can fund your account via bank transfer (ACH/wire) or cryptocurrency (BTC, ETH, USDT). Bank transfers typically take 1-3 business days, while crypto deposits are credited within 30 minutes.

Bank transfers (ACH) take 3-5 business days, wire transfers take 1-2 business days, and cryptocurrency withdrawals are processed within 24 hours. All withdrawals are subject to security review.

Deposits are free of charge. For withdrawals, bank transfers (ACH) are free, wire transfers incur a $25 fee, and cryptocurrency withdrawals have network fees that vary by blockchain.

Corporate bonds pay fixed interest according to your selected schedule (weekly, monthly, or quarterly). Interest is calculated on your principal and automatically credited to your account. At maturity, your principal is returned in full.

Liquidity varies by product. Public stocks can be sold at any time. REITs have monthly or quarterly redemption windows. Corporate bonds allow early withdrawal with penalty (typically 1-3%). Vested stocks have defined exit opportunities.

Returns vary by type. Bonds pay fixed interest rates. Stock returns come from capital appreciation and dividends. REITs distribute rental income quarterly. Vested stocks provide returns through profit distributions and exit events.

Your account is protected by bank-grade 256-bit encryption, two-factor authentication (2FA), and real-time fraud monitoring. We never store sensitive data in plain text, and all communications are encrypted.

Go to Settings > Security in your dashboard, and select "Enable 2FA". You can choose between SMS codes, authenticator apps (Google Authenticator, Authy), or hardware security keys.

Immediately change your password and contact our security team at security@omnexfinancial.com or call 1-800-663-9732. We'll freeze your account temporarily while investigating.

You'll receive comprehensive tax documentation including 1099 forms (for US clients) or equivalent statements. Documents are typically available by January 31st each year.

Monthly statements are available in your dashboard under Documents > Statements. You can view, download, or print statements for any period with detailed transaction history.

We offer both taxable and tax-advantaged account types including Traditional IRAs, Roth IRAs, and SEP IRAs (for US clients). Consult our tax guide or speak with a tax advisor.